Flow Financial & Technology
A leading technology company is actively hiring a Service Delivery Specialist for their Qatar office.
Please note that you must meet all the criteria set out below for your application to be considered. Suitable candidates will be contacted within 5 working days. If you are not contacted by us within that time, please consider your application unsuccessful on this occasion.
Key aspects of the role include:
- Act as the primary point of contact for clients, addressing any service-related issues or inquiries.
- Manage the resolution of incidents and problems according to ITIL best practices.
- Build and maintain strong working relationships with key stakeholders.
- Identify opportunities to optimize service delivery processes and enhance client satisfaction.
- Prepare and submit various reports related to service delivery performance.
To be successful you will need to meet the following:
- Only candidates based in Qatar will be considered.
- ITIL Foundation Certification is a must.
- Minimum 5 years’ experience in a similar role.
- Strong analytical and problem-solving abilities, with a keen attention to detail.
- Excellent verbal and written communication skills in English & Arabic.
Must read: Signs of a Great Tech Company to Look Out for During an Interview.
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